October 2007

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What is the purpose of stress? Apart from premature hair loss what does it accomplish? It doesn’t propel a person to greatness. Most highly stress individuals step out their office via their office windows quite regularly. The also favour frequent trip to the ER while they’re attacked by their over-stressed and under appreciated hearts.

Does stress have a greater purpose than killing off middle-aged guys who still believe they look hot on motorbikes?

I think it might, but I think the problem is that we have stopped listening to stress. Surely it’s an indicator that should not be ignored. When you’re falling apart because of your job maybe it means you should take it easy? Maybe it means you need to learn how to say no.

Yet we don’t say no. We do exactly the opposite, we say yes and buckle down. We are petrified that if we say no we’ll be looked over and ignored when it comes to promotion time.

We ignore our premature bald spots, reduced sex drives and frequent bouts of illness. Why? Well it must be because on some level we believe that this is what life is about.

That’s very sad. I for one have to believe that life is about more. That it’s worth more. Maybe it’s just easier to accept the slow and passionless corporate death? The other option, the one that involves less stress, tends to be less appealing. Mostly because it’s characterized by a smaller car and less gorgeous handbags.

How many of you have been rude to a call centre agent?

Be honest now.

How many of you have let some poor, unsuspecting helpline operator have it? Did you delight in upsetting the other person? Did you enjoy telling them ‘what for’? Did it make you feel better? Did it make you feel like ‘the man’? What I really want to know is did it make you feel taller?

I am guilty of all of the above, except the bit about feeling like ‘the man’. I don’t have balls I have boobs therefore very little will make me feel like ‘the man’.

Here is some trivia: up until recently being a support line operator was what I did during the day. It was by and large the most thankless job I’ve ever done and, on some level, soul destroying. I went in wanting to save the world and I’m left cringing every time my phone rings. I believe ‘The Cringe’ is just one of the lingering side effects of helpline overload. When ‘The Twitch’ starts it’s time to check in a mental health facility.

I’m a big believer in taking something away from everything I do. What I have decided to take from the Helpline Experience is something I’ve termed ‘The Helpline Test”. Have your date phone a helpline and see how they behave. If they make it through that test without swearing, grimacing, or bursting a blood vessel you’ve got yourself a keeper.