How airlines should communicate

Somewhere along the line someone told those airline dudes that if they just apologized for delays everything would be OK. Well whoever told them that should be shot, or at least smacked around a bit.

Nothing gets to me quite like some man or woman on a loudspeaker or loudhailer announcing a flight delay followed by an apology that I know they don’t mean. I can here the lack of sincerity and I know that they really couldn’t give a damn. Why would they care? It’s not like they’ve got connecting flights or somewhere better to be. Quite frankly I’d prefer it if they said nothing, or better yet if they got honest.

Picture this scenario – bear with me I think I’m on to a winning idea. I’m sure the airlines will be bringing me on board as a consultant any day now.

You are in the airport experiencing massive delays, surprise surprise, because you’re flying with that airline that sounds like it belongs on a Pavlova or in a fruit salad. Instead of following the delay announcement with an apology they say something along the lines of: “this is what happens when you buy half price tickets so deal with it”. Or “if time was such a big issue in your life you should have forked out the extra bucks and flown on a real airline cheapskate”. See I told you what a winner of an idea. I can feel that consulting job is definitely on it’s way.